What are Managed IT Services and Who Needs Them

Understanding the True Value of Managed Services - Image 1

You are an internet company.

Most internet companies like Google, eBay, and Amazon are synonymous with the West Coast. As a result, it is hard to conceive that your business in Burnet or Marble Falls is an internet company, but it is.

Whether you like it or not, your company thrives on your ability to access the internet effectively and consistently. Moreover, as the number of devices that connect to the internet increases, the quality of your internet connection and networking directly impacts the efficiency of your business, including all the work you do via email.

So, what happens when your internet goes down? Or when you can’t receive emails? What happens when your software systems do not work as they should?

Your business grinds to a halt, and neither you nor your employees can get any work done. In these instances, it is crucial for you to have a plan in place to minimize the amount of downtime your business experiences due to technical disruptions.

To alleviate the losses incurred by technical malfunction, HCTS is offering Managed IT Service Contracts to businesses in Burnet, Marble Falls, Horseshoe Bay and the surrounding Highland Lakes area.

A Managed IT Service Contract allows your business to have a set amount of monthly service hours available. It is a peace-of-mind policy that ensures that if a major (or minor) IT problem appears, you can get help quickly from world-class professionals that work in your hometown.

HCTS has multiple decades of experience in IT problem solving for Fortune 500 companies and governments organizations. We want to use our experience to enhance your business. Call us at (830) 637-2910 or visit our website to learn more about how Managed IT Services by HCTS can help increase the efficiency and profitability of your business.

Simple IoT for Small Business

Small business owner

For businesses in the Highland Lakes area, effective implementation of IoT can be a differentiating factor that can improve your business. According to Gartner Inc., by 2020, more than half of new businesses will include IoT in their business processes. When implemented correctly, the Internet of Things can increase an enterprise’s productivity and shave waste, create sustainable ecosystems, or increase revenue streams by informing data-driven business decisions.

Below are 5 simple steps to help determine whether IoT will improve your business processes.

  1. Choose an IoT Partner. Alone, you go fast, together, we go far. Choose a partner experienced in IoT implementation and benefit from collaboration and their experience. Implementing an out-of-the box solution with limited IoT knowledge and capacity cannot yield the same results as working with an experienced team. It takes three things to create an IoT solution: network connectivity, hardware, and an IoT platform.
  2. Start small on a specific business problem. Starting small allows you to get your feet wet and decide whether IoT technology can add value to your business by isolating a segment of your business and testing there.
  3. Define success. After you determine where to start, determine what success you would like for the project. Is it reducing cost? Is it reducing man-hours? Is improving customer experience? Depending on the goal, create a set of measureable metrics that indicate the success or failure of your pilot project.
  4. Choose a time-frame. Now that you have the problem to solve and the metrics to determine success, set a trial period that makes sense for your project and the information you want to gather. Some helpful time frames are 30-60-90 days.
  5. Learn fast. Learn often. In a recent survey of companies implementing IoT initiatives, 64 percent agreed that learning from stalled or failed IoT initiatives helped accelerate their organization’s investment in IoT. Regardless of the success or failure of the project, what you learn will help your business better understand its process.

 

HCTS is passionate about equipping businesses with the resources needed to maximize their potential. If you are considering integrating IoT into your business process, schedule a consultation to learn about all the possibilities available for you.

The S in IoT stands for Security

By 2020 there will be an estimated 212 billion IoT objects connected to the internet. An IoT object is any device with an on/off switch connected to the internet. We are currently sharing a series of blog posts to help you navigate what IoT means for your home, business, and city. Previously in our series, we discussed what IoT is, its implication for your home, for small businesses, and for the cities we live in. In our latest installment, we are covering the security risk associated with IoT.

Whether at home, at work, or in cities, the gains garnered by IoT are hard to beat. Effective IoT lowers the cost of doing business, increases productivity, improves the overall experience in cities, and allows one a firmer handle of real-time data. However, the multitude of connected devices opens our homes, businesses, and cities up to new risks in network and identity security from bad actors.

An industry joke goes like this: “the S in IoT stands for security.”

There is no S in IoT. In the same way, IoT devices are notoriously lacking in security measures. The lack of security in IoT devices is alarming considering that, according to a recent report, IoT attacks grew 280% from the prior six-month reporting period.

Digging deeper, it is apparent that a large chunk of this growth stems from Mirai—malware that infects IoT devices like wireless cameras and home routers that have standardized factory passwords and turns them into controllable bots. The malware co-opts thousands of unprotected IoT devices and directs them to send signals to overload specific networks.  In fact, a Mirai attack happened in 2016 and shutdown sites like Etsy, Pinterest, Netflix, The New York Times, SoundCloud, and Twitter, among other major websites. Estimates project that roughly $110 million in potential revenue was lost in this attack.

One consistent factor in attacks that compromise vast networks is when devices in use maintain their default username and password set in the factory. Because these passwords are standardized, hackers infiltrate devices operating with unchanged passwords and then are able to dictate the action of those devices at-will.

If you own any device that connects to the internet, you need to seriously consider what security protocols you want to take to protect your network. If you are in the Texas Hill Country, schedule a consultation with HCTS. We have multiple decades of experience installing the networks for Fortune 500 companies and U.S. Embassies abroad. We value any opportunity available to protect and serve our neighbors in the Highland Lakes.