Managed IT Services
Take your business to the next stage with our enterprise level IT support services
We love satisfied customers. It is our main goal to ensure 100% satisfaction of our customers. In fact, we do not consider a job complete until we have fully accomplished that level of customer satisfaction.
Take your business to the next stage with our enterprise level IT support services
HCTS, your total telecommunication and network infrastructure provider
Cost effective, flexible, fast and secure WiFi solution leveraging Control4's new "pakedge" line of robust network gear
Private network to share data remotely through the public networks
Perfect home automation solution for you and your family based on Control4 technologies
Move lighting load control from wall boxes to a central control panel based on Control4 flexible and robust system. Control your lights with mobile devices or keypads
Elevate your HDTV or projector movie viewing experience to an entirely different level leveraging Control4's latest hardware and software releases
VoIP by 3CX is a cost effective business class phone system which provides mobility and flexibility
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You are an internet company.
Most internet companies like Google, eBay, and Amazon are synonymous with the West Coast. As a result, it is hard to conceive that your business in Burnet or Marble Falls is an internet company, but it is.
Whether you like it or not, your company thrives on your ability to access the internet effectively and consistently. Moreover, as the number of devices that connect to the internet increases, the quality of your internet connection and networking directly impacts the efficiency of your business, including all the work you do via email.
So, what happens when your internet goes down? Or when you can’t receive emails? What happens when your software systems do not work as they should?
Your business grinds to a halt, and neither you nor your employees can get any work done. In these instances, it is crucial for you to have a plan in place to minimize the amount of downtime your business experiences due to technical disruptions.
To alleviate the losses incurred by technical malfunction, HCTS is offering Managed IT Service Contracts to businesses in Burnet, Marble Falls, Horseshoe Bay and the surrounding Highland Lakes area.
A Managed IT Service Contract allows your business to have a set amount of monthly service hours available. It is a peace-of-mind policy that ensures that if a major (or minor) IT problem appears, you can get help quickly from world-class professionals that work in your hometown.
HCTS has multiple decades of experience in IT problem solving for Fortune 500 companies and governments organizations. We want to use our experience to enhance your business. Call us at (830) 637-2910 or visit our website to learn more about how Managed IT Services by HCTS can help increase the efficiency and profitability of your business.
For businesses in the Highland Lakes area, effective implementation of IoT can be a differentiating factor that can improve your business. According to Gartner Inc., by 2020, more than half of new businesses will include IoT in their business processes. When implemented correctly, the Internet of Things can increase an enterprise’s productivity and shave waste, create sustainable ecosystems, or increase revenue streams by informing data-driven business decisions.
Below are 5 simple steps to help determine whether IoT will improve your business processes.
HCTS is passionate about equipping businesses with the resources needed to maximize their potential. If you are considering integrating IoT into your business process, schedule a consultation to learn about all the possibilities available for you.
By 2020 there will be an estimated 212 billion IoT objects connected to the internet. An IoT object is any device with an on/off switch connected to the internet. We are currently sharing a series of blog posts to help you navigate what IoT means for your home, business, and city. Previously in our series, we discussed what IoT is, its implication for your home, for small businesses, and for the cities we live in. In our latest installment, we are covering the security risk associated with IoT.
Whether at home, at work, or in cities, the gains garnered by IoT are hard to beat. Effective IoT lowers the cost of doing business, increases productivity, improves the overall experience in cities, and allows one a firmer handle of real-time data. However, the multitude of connected devices opens our homes, businesses, and cities up to new risks in network and identity security from bad actors.
An industry joke goes like this: “the S in IoT stands for security.”
There is no S in IoT. In the same way, IoT devices are notoriously lacking in security measures. The lack of security in IoT devices is alarming considering that, according to a recent report, IoT attacks grew 280% from the prior six-month reporting period.
Digging deeper, it is apparent that a large chunk of this growth stems from Mirai—malware that infects IoT devices like wireless cameras and home routers that have standardized factory passwords and turns them into controllable bots. The malware co-opts thousands of unprotected IoT devices and directs them to send signals to overload specific networks. In fact, a Mirai attack happened in 2016 and shutdown sites like Etsy, Pinterest, Netflix, The New York Times, SoundCloud, and Twitter, among other major websites. Estimates project that roughly $110 million in potential revenue was lost in this attack.
One consistent factor in attacks that compromise vast networks is when devices in use maintain their default username and password set in the factory. Because these passwords are standardized, hackers infiltrate devices operating with unchanged passwords and then are able to dictate the action of those devices at-will.
If you own any device that connects to the internet, you need to seriously consider what security protocols you want to take to protect your network. If you are in the Texas Hill Country, schedule a consultation with HCTS. We have multiple decades of experience installing the networks for Fortune 500 companies and U.S. Embassies abroad. We value any opportunity available to protect and serve our neighbors in the Highland Lakes.
By 2020 there will be an estimated 212 billion IoT objects connected to the internet. An IoT object is any device with an on/off switch connected to the internet. We are currently sharing a series of blog posts to help you navigate what IoT means for your home, business, and city. Previously in our series, we discussed what IoT is, its implications for your home, for small business, and in our latest installment, we are tackling how IoT will affect our cities.
Cities across the world are using IoT devices and sensors to improve the quality of life of their residents. Many of these innovations coincide with Smart City initiatives. For instance, in Vienna, the capital of Austria, officials installed Wi-Fi extenders in traffic lights to ensure residents could access the internet throughout the city. In Chicago and Amsterdam, waste officials reduced the amount of consistently overflowing trash-bins and wasted time of workers going to quarter-full trash bins by including sensors to monitor dumpsters.
Closer to the Hill Country, San Antonio has invested heavily in Smart City and IoT initiatives. In 2016 San Antonio rolled out stand-alone kiosks stations in H-E-B stores where residents can address traffic citations as well as video-conference with judges regarding their case. Moreover, San Antonio deployed $8 Million in 2017 to push forward their Smart City projects.
Each example provided highlights a glaring fact – Smart City initiatives happen in big cities, not in rural communities. One major reason is telecom companies historically and today focus predominantly on serving large cities. As a result, big cities can more easily leverage previous infrastructure investments alongside being the first to benefit from cutting-edge improvements.
The imbalance of high speed internet access exacerbates the urban/rural divide and puts small towns and their businesses at a disadvantage when it comes to accessing the benefits of IoT. Consequently, across the U.S. underserved communities desiring the advantages of advances in IoT technology have banded together and addressed them communally.
In fact, businesses in Winthrop, a town of 1,400 in Minnesota, were tired of terrible network connection affecting productivity. As a result, they gathered a cohort of 25 similarly-sized municipal allies to develop RS Fiber. The co-op is owned by local customers who have access to high-speed broadband internet and have voting rights in rates and operational decisions.
As well, Chattanooga, Tennessee, a city of about 100,000 people, had an electric co-op that wanted to use IoT sensors to improve the efficiency and consistency of their service. Large internet providers would not help, and so they installed fiber optics to connect their IoT, which then enabled them to open their fiber optics as a public utility. Chattanooga now has the fastest internet in the U.S. for $70/month. Due to this innovation, Chattanooga is dubbed “Gig City”, VW chose to open a new factory there in 2011, and the downtown area is a hub for tech startups.
Interestingly, Pedernales Electric Cooperative is in the initial stages of studying the feasibility of implementing a smart-grid with IoT sensors similar to the one pioneered by EPB in Chattanooga. Furthermore, according to their most recent Strategic Plan, P.E.C. in Initiative 10 is also considering leveraging their grid updates to provide affordable data access services to cooperative members. Initiative 10 is in the beginning stages, and if it were to progress into reality, it would be a multi-faceted boon for businesses and homes alike to have access to a high-speed broadband network.
As the name HCTS implies, we are an innovative technology company nestled in the heart of the beautiful Texas Hill Country. We are in business to ensure that your company and home can benefit from all the advantages that technology provides. While we feel blessed to work and reside in this area, we also know that the location and terrain sometimes create difficult issues in the area of technology. Schedule a consultation, and we will work with you to ensure all your networking needs are met so that you can fully benefit from every technological advance.
I have been involved with computers for over 40 years. I started out as a kid writing simple programs on the Tandy 2000 back in 1977 and started building my own PC’s as a hobby around 1995. I studied computer science at Angelo State University from 1982-1985 where the Commodore 64 with 64 KB of RAM and 5 ¼” floppy drive was our main computer platform.<br />As an avid car enthusiast, I spent roughly 10 years in the automobile industry before returning to my true passion in computers and networking. I went to work at Dell in September of 2000 and spent the next 16+ years getting to work with the latest and greatest in cutting edge technologies from enterprise servers, storage and networking to working with an array of software technologies from disaster recovery solutions to virtualization technologies. I was blessed to travel to many of Dell’s worldwide locations designing, building out and supporting datacenters used to train our front-line support technicians, service partners and Dell customers. I enjoy coaching little league baseball, the outdoors whether fishing, hunting or golfing but my greatest joys are spending time with my family and serving the local community we now call home.
I am a freelance writer who specializes in helping businesses and non-profit organizations develop marketing strategies that communicate their message in effective and engaging ways. My work at HC Innovative Tech, LLC allows me to combine my education background with my love for writing to help make learning about the various technology solutions available a little more accessible and a little less intimidating. Many of the key marketing areas I will be focused on will be keeping our HC IT clients appraised of the latest and greatest in new technologies, Home Automation trends, current security vulnerabilities and general IT related articles our HC IT customer base will find relevant and useful, whether it's IT Security, network related, the cost effectiveness of VoIP solutions from our partners at 3CX or HC IT's' greatest passion - Home Theater design, Home Automation and Centralized Lighting provided by our partners at Control4.